Researcher Loay Mohammed Al-Aridi, a student in the strategic planning and fundraising program at the Arab American University Faculty of Graduate Studies, defended his master's thesis entitled “Developing Hotels Risk Plan in Palestine”.
The researcher addressed two issues: hotels risks in information technology and human resources. He recommended all hotels to have risk plan and organize workshops to all working hotels in partnership with the Ministry of Tourism and Antiquities and strategic planners.
By the end, the committee of thesis supervisor and head of committee Dr. Sharif Abu Karsh, AAUJ internal examiner Dr. Majeed Mansour and external examiner from An-Najah University Dr. Jafar Abahra, decided to give Loay Al-Aridi a master degree.
Researcher Mohnad Ahmad Abu Daqr, a student in the Strategic Planning and Fundraising program at Arab American University Faculty of Graduate Studies, defended his thesis, titled “The Role of Customers Satisfaction in Mediating the Impact of Customer Relationship Management on Long-term Customers Loyalty in the Banking Industry in North West Bank- Palestine”.
In the thesis, he pointed to the customer satisfaction impact on their loyalty in banking sector through implementing managing system for customer relationship in the sector. Pointing to its importance in achieving customers’ satisfaction, which is the reason behind their loyalty to banks in Palestine.
Researcher Radwan Mahmoud Abu Mowais, a student in the strategic planning and fundraising program at the Arab American University faculty of Graduate Studies, defended his thesis entitled “Credit Risk Assessment Strategies for Commercial Banks listed on the Palestine Exchange”.
In his thesis, researcher examined credit risk strategies used by the commercial banks listed on the Palestine Exchange through the used methods in evaluating customers' requests for credit, recognize whether banks differ in using these methods and whether they differentiate between customers using such methods.
He distributed questionnaires to a number of Palestinian banks that harmonize with the research objectives, to find that all commercial banks in Palestine use valuation methods, they focus more on guarantees and ability to pay and liquidity.
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